How pet insurance claims work

1. Pay the vet

   Most plans reimburse you, so you pay at checkout.

2. Get the paperwork

   Ask for an itemized invoice and your pet’s medical records for the visit.

3. Submit the claim

   Upload the documents through your insurer’s app or website.

4. The insurer reviews it

   They check the claim against your coverage, deductible and limits.

5. Get reimbursed

   Payment arrives by direct deposit or check.

Tips for faster claims

• Submit soon after the visit, within your policy’s deadline.
• Keep records from every vet visit, including routine ones.
• Ask your vet to note symptoms and dates clearly.

Need help with a claim?

Once licensed, Peturance will help clients with questions about their claims. Contact us

Questions